Returns and Refunds
Our guarantee to our customers
Should you wish to return any chocolate item it would be most helpful if you could contact The Chocolate Shop Sevenoaks first. There are occasions when it may be unnecessary for you to be inconvenienced by sending a chocolate item back or practical to do so dependent on the type of product. Fragile, date sensitive products and sale items can not be returned if not faulty.
If for any reason a chocolate item you have ordered is out of stock we will contact you for your choice of replacement, the option to cancel the order or arrange a later chocolate delivery to include your original chosen chocolate item.
You may cancel your chocolate order up to and within 14 days of delivery (commencing the day after goods have been received by the customer) in accordance with the Distance Selling Directive (2000). A refund will be made, excluding postage, within 14 days of cancellation. We request all items are returned at the customers cost. Returned chocolates must be in perfect condition and un-opened and be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.